Date: March 27th, 2024

Duration: 12:22 UTC to 13:01 UTC

Overview

We want to extend our sincerest apologies to all our users for the performance degradation that occurred on March 27th. We understand the impact this may have had on your operations and want to assure you that we take the integrity and performance of our services very seriously.

What happened

The incident was traced back to a malfunction within one of our key data storage systems. This malfunction led to increased latency and, for some users, temporary difficulty in accessing our services. The issue began at 12:22 UTC and was fully resolved by 13:01 UTC.

Our understanding

Upon investigation, it was discovered that the root cause of the issue was caused by a faulty configuration of one of our data storage systems managing statistics and other aggregate data, causing part of the system to time out. This in turn resulted in an unexpected strain on our system’s resources. This strain led to slower response times and impacted our service's overall performance.

Remediation Plan

To prevent a recurrence of this issue, we have implemented the following measures:

1. System Audit and Optimization: We will be conducting a comprehensive audit of our data storage systems to identify and rectify any vulnerabilities. Additionally, we are implementing further optimizations to enhance system resilience and performance.
2. Ongoing Review: We commit to continuously reviewing and updating our systems and processes to prevent similar incidents. This will include regular stress tests and updates to our incident response protocols.

Conclusion

We deeply regret any inconvenience caused by this incident and are committed to ensuring the reliability and performance of our services. We appreciate your understanding and continued trust in Spintr.

Should you have any concerns or require further information, please do not hesitate to contact us at support@spintr.me.

Thank you for your support and understanding!